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Warranty for Damage or Incompleteness: Our no-good-money-back guarantee applies only if a product is delivered damaged or incomplete. To qualify for this guarantee, you must file a claim within 48 hours of receiving the product, accompanied by clear photos of the damage or missing items.
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Exclusions on Returns: For reasons of hygiene and health protection, we do not accept returns of the following products:
- Clothing and underwear that are in direct contact with the skin.
- Cosmetics, creams, and oils whose seal has been broken.
Please ensure that you keep the seal and packaging intact if you are considering returning an item.
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Returning Product Bundles: If products were purchased as a bundle, they cannot be returned separately. The entire bundle must be sent back if one or more items in the bundle have been opened or used.
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Variability in Results: We strive to provide our customers with high-quality products, but it is important to recognize that the effectiveness of these products may vary from person to person. We do not guarantee that you will experience the same results as those possibly described in testimonials or on our landing page. Results may differ due to personal health, lifestyle, and other factors.
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Allergy and Sensitivity Statement: Reactions to our products may differ per person. Some users may experience allergic reactions or skin sensitivity depending on individual circumstances or known allergies. We recommend carefully checking the ingredients and performing a patch test before full use. PharmaXtra is not liable for allergic reactions or sensitivities that are personal in nature.
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Proper Use of Products: Use our products only according to the instructions on the packaging. Any other use is strictly at your own risk.
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Indemnity: By purchasing our products, you agree that PharmaXtra is not liable for personal injury or loss arising from the use of our products outside the recommended usage instructions.
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Australia – PO Box Restriction: Please note that for orders to Australia, none of our shipping partners accept delivery to PO Box addresses. Please provide a physical address when placing your order.
