Occasionally, unforeseen circumstances may occur that cause a delay in delivery. We apologize for the inconvenience this may cause. Rest assured that we are actively monitoring the progress of your order and doing everything possible to ensure timely delivery.

We regularly send you updates about the shipment via email. It is possible that these emails end up in your spam folder, so we recommend checking it.

Want to know more details? No problem!
To find the exact location of your package, we recommend using our Track & Trace service. You can enter the shipment number you received in the special Track & Trace section on our website. This way, you have direct access to the most recent information about the delivery of your package.

We understand that you want to stay informed about the status of your order. With our Track & Trace service, you can follow the current status of your package yourself.

Send us an email at info@PharmaXtra.com. We always try to respond within 24 hours. Don't forget to mention your order number if you have a question about your order!

We always try to ensure that our customers are satisfied with our products. We know we can't please everyone, but if you feel that our product is not acceptable, please don't hesitate to send us an email and we will help you resolve the issue.

If you want to return an order, we are happy to help you.

Products covered by the return policy can be returned within 14 days of receipt of the goods. Send us an email and we will gladly assist you through the process.

After receiving the return shipment, we will process it as soon as possible. Please note that if you return your order, you are responsible for the return shipping costs.

Go to our return policy for more information.

The shipping costs are on us. We will take care of it ourselves!

We process the refund only after the item has been delivered to our warehouse. It usually takes 7 to 12 working days for us to receive your return shipment, depending on the logistics processes. Once the item has arrived at our warehouse, we will initiate the refund within 7 working days. However, please allow for a possible delay of 3 working days at the bank before the money actually appears in your account.

We work with all major transport companies!

The average delivery time is 7 working days.

Cancellation is not possible because the order has already been forwarded to the shipping team to be sorted and processed. If you want to cancel the order, please contact us as soon as possible.

Contact us via info@PharmaXtra.com. We will ask you for some photos and/or a video of the received product, so we can better analyze the situation.

Once our team has processed the information and your situation is confirmed, we will arrange a replacement. Unfortunately, we cannot accept a replacement if there is no visual evidence of defects or a wrong item.

Yes, the entire order must be returned with labels and unused items. If the item shows signs of use, no refund will be given.