Where is my order?
We understand that you may be eagerly waiting for your order. The average delivery time for our products is usually about 5-7 business days.
Occasionally, unforeseen circumstances may cause a delay in delivery. We apologize for any inconvenience this may cause. Rest assured that we actively monitor the progress of your order and do everything possible to ensure timely delivery.
We regularly send you shipping updates via email. It is possible that these emails end up in your spam folder, so we recommend checking there.
Want to know more details? No problem!
To find the exact location of your package, we recommend using our Track & Trace service. You can enter the shipment number you received in the dedicated Track & Trace section on our website. This way, you have direct access to the most recent information about your package delivery.
We understand that you want to stay informed about the status of your order. With our Track & Trace service, you can track the current status of your package yourself.
How can I contact your customer service?
Send us an email at info@PharmaXtra.com. We always try to respond within 24 hours. Don’t forget to mention your order number if you have a question about your order!
I want to return my product.
How does that work?
We always try to ensure our customers are satisfied with our products. We know we can’t please everyone, but if you feel our product is not acceptable, don’t hesitate to email us and we will help you resolve the issue.
If you want to return an order, we are happy to assist you.
Products covered by the return policy can be returned within 14 days of receiving the goods. Send us an email and we will gladly guide you through the process.
After receiving the return shipment, we will process it as soon as possible. Please note that if you return your order, you are responsible for the return shipping costs.
Go to our return policy for more information.
What are the shipping costs?
The shipping costs are on us. We take care of it ourselves!
Which transport companies do you use?
We work with all major transport companies!
How long does it take to receive my order?
The average delivery time is 7 business days.
How can I place an order?
Placing an order with us is very easy. Click the "Add to cart" button next to the product you want to buy. You will be automatically redirected to your shopping cart. Click "Checkout," fill in your address details, and pay securely.
Can I cancel my order?
Cancellation is not possible because the order has already been forwarded to the shipping team for sorting and processing. If you want to cancel the order, please contact us as soon as possible.
I received a defective or wrong product.
What should I do now?
Contact us at info@PharmaXtra.com. We will ask you for some photos and/or a video of the received product so we can better analyze the situation.
Once our team has processed the information and your situation is confirmed, we will arrange a replacement. Unfortunately, we cannot accept replacements without visual proof of defects or a wrong item.
I want to return an order;
What should I do?
Our return address is international. You need to contact our team for the return address. Make sure to provide the track & trace number so we can trace the item to our warehouse.
If you return the order without requesting the address or stating the reason for the return, no refund will be given.
Do I have to return the entire order?
Yes, the entire order must be returned with labels and unused items. If the item shows signs of use, no refund will be given.
Can I exchange my shoes if the size I ordered is too small?
We can only exchange if we accidentally sent the wrong size. If you are unsure which size you need, please check the size chart on our website.
When can I get my money back after returning my item?
We only process the refund once the item has been delivered to our warehouse. It usually takes 7 to 12 business days for us to receive your return, depending on logistics processes. Once the item has arrived at our warehouse, we will initiate the refund within 7 business days. However, please allow for a possible bank delay of 3 business days before the money actually appears in your account.
CONTACT
If you have questions about how to return your order to us, you can contact us at info@PharmaXtra.com.
