Privacy Policy

Last Updated: 08/30/24

This Privacy Policy describes how PharmaXtra ("we", "us", "our" or the "Site") collects, uses, and discloses your personal data when you visit our website, make a purchase on https://pharmaxtra.com/ (the "Site") or otherwise communicate with us (together the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another person whose data we collect under this Privacy Policy.

Your consent

By using our Services or otherwise communicating with us, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to this policy

We may update this policy from time to time. The updated version will be published on this page, with a new "Last updated" date. We recommend that you review this policy regularly.

Which personal data we collect

Data you provide directly

Contact information: name, address, email address, phone number.
Account information: username, password.
Order and payment information: billing address, shipping address, payment details.
Communication data: all data you provide when contacting our customer service or via forms.

Automatically collected data

We automatically collect certain information through cookies and similar technologies, including:

IP address, browser type, device data.
Interaction data (e.g., pages you view, purchases, timestamps).
Location data (derived from IP).

Third-party data

We may receive information from partners, such as payment providers, advertising platforms (e.g., Meta, Google), or logistics partners.

How we use your data

Order processing and delivery: to fulfill your order, process payments, and provide customer service.
Account management: for creating, maintaining, and securing your account.
Marketing and personalization: to send you marketing messages (where legally permitted) and personalize content/offers.
Security and fraud prevention: to prevent abuse and protect our rights or those of others.
Legal obligations: to comply with local laws and regulations, including the PDPO.

Direct marketing

We may use your contact details for direct marketing (such as newsletters or offers). We ask for your explicit consent for direct marketing, unless permitted by law. You can unsubscribe at any time via the unsubscribe link in our messages or by contacting us via info@PharmaXtra.com.

Cookies

We use cookies to improve our Site and support functionality. You can refuse cookies via your browser settings, but some features may not work fully.

Data transfer outside Hong Kong

Your data may be stored or processed outside Hong Kong, including in countries such as the Netherlands, other EU member states, or where our servers or service providers are located. When we transfer data internationally, we ensure appropriate security measures in accordance with the PDPO, including contractual safeguards.

How we share your data

We may share your data with:

Service providers (e.g., hosting, payment processing, logistics).
Marketing partners and advertising platforms (with your consent where required).
Legal authorities or regulatory bodies, if required.
Within our group structure or in the context of a business transaction (merger, acquisition).

Data security and retention period

We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure. We keep your data as long as necessary for the purposes for which it was collected, or as required under applicable law.

Your rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:

Access: you can request which personal data we hold about you.
Correction: you can have incorrect data corrected.
Request to stop use for direct marketing: you can request at any time that we do not use your data for direct marketing.

For other rights or requests, you can contact us using the details below. We may ask you to verify your identity before processing your request.

Children

Our Site is not intended for children under 18 years old. We do not knowingly collect data from children. If you believe we have accidentally collected data from a child, please contact us so we can remove it.

Complaints

If you have concerns or complaints about how we handle your personal data, you can contact us via info@PharmaXtra.com.
In Hong Kong, you can also file a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).

Contact

Trade name: PharmaXtra
E-mail: info@PharmaXtra.com
Facebook: PharmaXtra Official