General terms and conditions
Last updated: 08/30/2024
Welcome to PharmaXtra. These general terms and conditions ("Terms") govern your use of the website https://pharmaxtra.com ("the Site") and the purchase of products and services offered under the name PharmaXtra ("we", "us", "our").
Company information
Applicability
By accessing or using our Site and/or purchasing anything from us, you agree to these Terms, including all additional policies and conditions incorporated or referenced herein. If you do not agree to these Terms, do not use the Site or Services.
We reserve the right to change these Terms at any time. The most recent version is always available on the Site. Your continued use after changes means you accept them.
Eligibility
By agreeing, you declare that you are of legal age in your jurisdiction, or that you have given permission for the use of the Site by your minor dependent(s).
Account and data accuracy
You are responsible for ensuring that all information you provide (including account, purchase, and payment details) is accurate, complete, and up to date. We reserve the right to refuse or cancel orders if information is found to be incorrect.
Prices and availability
All prices are subject to change without prior notice. Products may be limited in availability and are sold while supplies last. We reserve the right to limit quantities or refuse sales to anyone.
Payment
We accept the payment methods listed on our Site. You agree to pay the full price of your order, including applicable taxes and shipping costs.
Delivery
We strive to ship your order within the estimated timeframe. Delivery times are indicative and may vary. We are not liable for delays beyond our reasonable control.
Returns and refunds
We offer a 30-day return policy after receiving your order.
Terms:
- Products must be unused, undamaged, and in their original packaging.
- Always contact us first via info@PharmaXtra.com before you return anything.
- Refunds are processed within 10 business days after receipt of the returned product via the same payment method.
Shipping costs are non-refundable unless legally required.
Cancellations
You can cancel your order as long as it has not yet been shipped. Please contact us via info@PharmaXtra.com.
Complaints about defective products
If a product is defective, you may file a claim within 12 months of discovery. You may request:
- Replacement,
- Repair,
- Or a price reduction.
For defect reports: contact us via info@PharmaXtra.com and follow the return instructions.
Intellectual property
All content on the Site (texts, images, logos, etc.) is owned by us or our licensors and protected under applicable intellectual property rights.
Usage restrictions
You may not use the Site for illegal or unauthorized purposes, including (but not limited to):
- Infringement of third-party rights,
- Distributing harmful software,
- Sending spam or phishing,
- Security breach of the Site.
Liability and disclaimers
The Site and all products and services are provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties of any kind, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for direct, indirect, or consequential damages, including loss of profits or data, unless otherwise required by mandatory law.
Indemnification
You agree to indemnify us and our directors, employees, and agents from all claims or demands arising from your breach of these Terms or your infringement of third-party rights.
Severability
If any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Termination
We may suspend or terminate your access to the Site or Services if you violate these Terms.
Applicable law and jurisdiction
These Terms are governed by and interpreted in accordance with the laws of Hong Kong. Any disputes fall under the exclusive jurisdiction of the courts in Hong Kong.
Contact
E-mail: info@PharmaXtra.com
Facebook: PharmaXtra Official